Frequently Asked Questions

Q1. What brands are currently authorized and cover by DPS Service Center?

Q2. How long does it take to order spare parts for Manfrotto /Gitzo /Avenger products?

Q3. How to arrange a warranty repair for Manfrotto /Gitzo / Avenger products?

Q4. What do I need to prepare for warranty coverage?

Q5. How much will in-warranty service cost?

Q6. What happens if I require a repair but my product is out of warranty?

Q7. What happens during in the standard inspection procedure if my product is out of warranty?

Q8. How can I check the status of my product’s repair?

Q9. What is the warranty coverage for options that I buy for my Manfrotto/Gitzo/Avenger products?

Q10. What are the operating hours of Digital Precision Systems Service Centers?


Q1. What brands are currently authorized and cover by DPS Service Center?

Digital Precision Systems Ltd. (DPS) is an authorized Dealer and Service Center of many prestige brands in TV broadcasting equipments and professional camera support.

Our service center currently offers warranty support and coverage for Vinten, Vinten Radamac, Clear-Com, Sachtler, Jimmy Jib, Manfrotto, Gitzo and Avenger in China, Hong Kong and Macau.

Click here for your nearest Service Center.

Back to top


Q2. How long does it take to order spare parts for Manfrotto /Gitzo /Avenger products?

Most of the parts are available in our service centres, but for exceptional cases, ordering parts from manufacturer is required.

Please note that all parts are originated from Manfrotto Distribution Italy. Due to enormous volume of orders received worldwide, Manfrotto Distribution Italy always requires a minimum of 8-12 standard weeks to process and deliver the order.

We at Digital Precision Systems would like to extend pardons to our beloved customers of the inconvenience involving this standard.

Back to top


Q3. How to arrange a warranty repair for Manfrotto /Gitzo / Avenger products?

All brands listed in Q1.) will be supported by DPS Service Center.

Ways to arrange warranty repair for your product:

  • Visit DPS service center and drop off your equipment
  • Consult our technicians by calling DPS for warranty service and make an appointment.

Click here for a list of our Warranty Service Center.

Back to top


Q4. What do I need to prepare for warranty coverage?

You should ensure that you have your product model number, serial number and proof of purchase (original date of purchase) for verification purposes.

Our customer service representative or technician will require details of the problem. You may also be asked to perform some simple activities to assist the diagnosis process. Some problems may be resolved by telephone.

Back to top


Q5. How much will in-warranty service cost?

Warranty service for eligible repairs is available at no charge during warranty period from the date of original retail purchase (date of purchase).

Once you drop off your product that needs service, DPS will examine the product to confirm that the defect or damage is cover by the warranty associating that product.

Back to top


Q6. What happens if I require a repair but my product is out of warranty?

Digital Precision Systems and its authorized branch Service Centers offer a chargeable 'out of warranty' repair service.

A Non-Refundable manufacturer standard inspection fee applies for all products.

Click here for service pricing or click here to contact a service representative.

For status of an individual product warranty entitlement, please refer to manufacture website associating your product.

Back to top


Q7. What happens during in the standard inspection procedure if my product is out of warranty?

Your product will be dissembled accordingly to order to verify cause of damage or defect. Some issues can be resolved without replacing parts. Quotation for spare part will be provided if replacement is absolutely necessary.

All drop-off inspection for out of warranty products includes full cleaning and full lubrication if applicable (ex: for pan heads and tripods) with no extra charge.

Back to top


Q8. How can I check the status of my product’s repair?

Digital Precision Systems and its authorized branch Service Centers will endeavour to proactively provide you up-to-date status of your repairs.

If you do need to obtain an update on the status of your repair, please have your invoice/service order note ready before contacting the center.

Click here for list of our Warranty Service Center.

Back to top


Q9. What is the warranty coverage for options that I buy for my Manfrotto/Gitzo/Avenger products?

Generally Manfrotto Distribution offers one year warranty for Manfrotto and Avenger; and two years for Gitzo.

For details on exceptions the status of an individual product warranty entitlement, please contact Manfrotto Distribution Hong Kong

Back to top


Q10. What are the operating hours of Digital Precision Systems Service Centers?

Our Warranty Support Service is available during normal business hours – 9:30am to 5:30pm, Monday to Friday (excluding Public Holidays).

Note: Our Lunch Hour is 1:00pm-2:00pm. Reception service may not be available during lunch hour, please call in advice so we can expect you.

Click here for list of our Warranty Service Center and operating hours.

Back to top


Q1. Protection of Account Information

Q2. Account Creation

Q3. What should I do if I lost Passwords?


Q1. Protection of Account Information

Under no circumstances should an account holder share or disclose h login and password to anyone else, including any staffs of Digital Precision Systems. Our Administrators will never ask an account holder for their username and password. Users are responsible for the safe keeping of their own accounts and passwords.

Back to top


Q2. Account Creation

It is the user’s responsibility to validate the information they submitted in order to receive proper service and delivery.

Always update your personal details and notify us of any changes before your deliveries.

Back to top


Q3. What should I do if I lost Passwords?

Refer to www.dpshk.com/user and select “Request for New Password”.

Q1. Is there a way to return defective products?

Q2. How do I return a defective product?

Q3. How long will it take to return/exchange defect products?

Q4. Is there a refund policy?


Q1. Is there a way to return defective products?

Three days from the date merchandise was received, refunds are available on Camera Bags and Accessories, Protection Gears, and so on. Otherwise we can refuse any return request.

Back to top


Q2. How do I return a defective product?

To be eligible for 3- Days Defective Return, Customers must fulfill the following Basic Criteria:

  • Verified to be defective product & established contact with Digital Precision Systems ltd. Customer Services within 3 days from the date merchandise received.
  • Original packaging (manufacturer's box, styrofoam, plastic bags, etc.).
  • Original delivery note from our company.
  • Acceptable Reasoning for Return/Exchange.
  • Precise pictures showing the damage on received merchandise.
  • Already received Return Merchandise Authorization (RMA) from dpshk.com.
  • Reach agreement with dpshk.com to arrange Return Shipping.
  • Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.) AND Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Back to top


Q3. How long will it take to return/exchange defect products?

For defective products, Digital Precision Systems Ltd. requires 7 working days from the day we receive your Return/Refund application. Please note it is the customer's responsibility to back your claims with all necessary documents. Once we received all relevant information, dpshk.com shall verify your application and issue a Return Merchandise Authorization code on approved claims thus arrange return shipping method on your behave.

Special Note: Prior notice to Digital Precision Systems Ltd. is required for returns. Confirmation from Digital Precision Systems Ltd. is required before any return shipment to proceed. Otherwise, the shipping expense, no matter the product is determined as defective or not, you incur the expenses yourself and any request for reimbursement will be denied.

Back to top


Q4. Is there a refund policy?

We currently do not entertain any refund policy.

Back to top


Q1. How long does local shipping normally takes?

Q2. How long does international shipping normally take?

Q3. Will you handle customs and fees for me?


Q1. How long does local shipping normally takes?

For local Product shipping and delivery, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

If you have any question about your order, please contact us for further information.

Back to top


Q2. How long does international shipping normally take?

International orders are typically shipped via UPS and are usually delivered between 5-7 business days, depending on available international shipping options for selected destination country.

Please note: International customers are responsible for customs and import duties.

Back to top


Q3. Will you handle customs and fees for me?

Customers are responsible for ANY & ALL additional import taxes, fees, tariffs, import customs duty fee, and surcharges levied by destination countries that may be due on your Digital Precision Systems Ltd. shipment upon arrival in your country.

Digital Precision Systems Ltd. cannot determine in advance the amount, if any, that will be charged and they are in no way, shape or form a part of our own shipping costs.

Note: UPS (or any express delivery agency as per arrangement) assumes responsibility for taxes, any duty fees charges and then bills the recipients accordingly.

Back to top